Refund Policy

1. Overview of Our Commitment

At HealthFit, we are deeply committed to ensuring that our AI-generated diet and fitness blueprints yield tangible, measurable results for our users. We stand firmly behind the precision of our metabolic algorithms. However, we also recognize that health transformations require a symbiotic effort: our clinically calibrated programming paired with your unwavering dedication and adherence.

Unlike standard consumer digital goods, HealthFit provides a highly personalized biometric blueprint. Because the value of this product is inextricably linked to your active participation, our refund policy operates on a strictly evidence-based, performance-contingent model.

2. The 100% Adherence Clause

To be eligible for a refund, you are strictly required to complete **all the days selected** in your purchased plan. Health profiling and physical adaptation take time; physiological changes do not occur linearly in the first few days of a new regimen.

• If you purchased a 7-day plan, you must demonstrate 7 days of verified adherence.
• If you purchased a 30-day plan, you must seamlessly execute the progression cycle for the entire 30-day duration before submitting a claim.
• Premature abandonment of the protocol automatically voids any eligibility for a refund.

3. Evidence Provision Requirements

Simply completing the timeframe is not sufficient; we require substantive proof that you followed the exact macronutrient guidelines, caloric parameters, and exercise regimens constructed by the HealthFit AI.

When submitting a refund request, you must provide the following comprehensive evidence to our compliance team:

1. Meal Logging Journals: Photographic evidence or verified digital logs of your meals correlating directly to the prescribed ingredients and portion distributions for every single day of the plan.
2. Workout Verification: Data exported from a smartwatch, fitness tracker, or verified gym-checkin manifesting that you executed the exact cardiovascular or strength-training routines prescribed.
3. Biometric Check-ins: Daily or weekly weight scale logs timestamped to demonstrate active monitoring of your physical state.
4. Compliance Notes: A brief write-up explaining any deviations necessary for medical reasons, alongside doctor's notes if applicable.

Failure to provide this comprehensive evidence packet upon request will result in immediate denial of the refund claim. We institute this strict policy to ensure our algorithms are evaluated fairly against actual compliance, rather than subjective dissatisfaction without adherence.

4. Non-Refundable Circumstances

Refunds will not be issued under the following conditions:

• Change of mind after the PDF document has been successfully generated and delivered to your dashboard.
• Medical incompatibility resulting from pre-existing conditions that were not accurately disclosed during the initial biometric assessment quiz.
• Inability to procure the prescribed groceries or access necessary gym equipment.
• Lack of time or personal motivation to complete the scheduled routines.

5. Claim Submission Process

If you have successfully completed your entire plan timeline, strictly adhered to the generated guidelines, compiled your comprehensive evidence packet, and still failed to see any measurable trajectory toward your stated goals, you may submit a formal review.

Please email resolutions@healthfit.com with the subject line "Performance Claim: [Your Unique Dashboard ID]". Our internal auditing team will cross-reference your submitted logs against the AI's initial predictive trajectory graph. If we determine that the protocol failed despite perfect adherence, a 100% refund will be processed directly to your original Razorpay payment method within 5-7 business days.